PLEASE NOTE: By deleting your user profile, you delete all of the contents of the Desktop, My Documents, Music, Pictures, settings, etc… I’d only recommend this if you have either backed up, or are performing this on a fresh install where you currently don’t have any files. By configuring the e-mail account first, it will avoid this issue. Now at this point, the key is to create the Exchange (or any other mail account) before you actually attach your Microsoft account to your system login account. I confirmed the user profile was fully deleted and then logged back in. I then proceeded to delete the user profile and restart the system. I then went to “System” under control panel, “Advanced System Settings”, “Advanced” tab, then “Settings” under “User Profiles”. Tell us where you’d like us to send a security code (email or phone number). To resolve this, I restarted the machine, and logged in using a different account. If you know the email address that you used to set up your Microsoft account (which is used to sign in to your Xbox profile), you can reset your password now: Go to Reset your password and enter your email address. It appears there is a conflict with the Microsoft Account (which of course has it’s own mail, calendar, and contacts), and a separate account with the same e-mail address. Researching this, I noticed numerous other people reporting this problem on multiple forums, however no one had a fix. This message stopped me from configuring my Exchange account with the Windows 10 Mail, Calendar, and People apps. There’s already an account set up to use. When trying to add, I was presented with: After joining the Surface to my domain, and attached my Microsoft account, I went to add my Exchange account (which is the same e-mail address I use for my Microsoft account). Recently, I did a fresh install of Windows 10 on my Microsoft Surface Pro. You may already have an account You can use an email address, Skype ID, or phone number to sign into your Windows PC, Xbox, or Microsoft services like Microsoft 365. While many people use or addresses, some of us prefer to use our actual real e-mail addresses as Microsoft account logins. If you’re like me, you probably have your Microsoft account configured the same as your e-mail address.
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